Limited Time 30% Discount Offer Use Code - off30
Actualkey Prepration Latest MB2-718 : Microsoft Dynamics 365 for Customer Service Questions and Answers PDF's, Verified Answers via Experts - Pass Your Exam For Sure and instant Downloads - "Money Back Guarantee".
| Vendor | Microsoft |
| Certification | Microsoft Certified Specialist |
| Exam Code | MB2-718 |
| Title | Microsoft Dynamics 365 for Customer Service |
| No Of Questions | 90 |
| Last Updated | July 1,2024 |
| Product Type | Q & A with Explanation |
| Bundel Pack Included | PDF + Offline / Andriod Testing Engine and Simulator |
Exam MB2-718
Microsoft Dynamics 365 for Customer Service
Published: February 21, 2017
Languages: English
Audiences: IT professionals, Developers
Technology: Microsoft Dynamics 365 Enterprise
Credit toward certification: Specialist
Skills measured
This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area on the exam. The higher the percentage, the more questions you are likely to see on that content area on the exam. View video tutorials about the variety of question types on Microsoft exams.
Please note that the questions may test on, but will not be limited to, the topics described in the bulleted text.
Do you have feedback about the relevance of the skills measured on this exam? Please send Microsoft your comments. All feedback will be reviewed and incorporated as appropriate while still maintaining the validity and reliability of the certification process. Note that Microsoft will not respond directly to your feedback. We appreciate your input in ensuring the quality of the Microsoft Certification program.
If you have concerns about specific questions on this exam, please submit an exam challenge.
If you have other questions or feedback about Microsoft Certification exams or about the certification program, registration, or promotions, please contact your Regional Service Center.
Manage Cases, the Knowledge Base, and the Interactive Service Hub (25% - 30%)
Create and manage cases
Manage case lists and views, search for case records, create a new case record, convert activities to cases, perform case resolution processes, implement case routing rules; set up and configure case creation and update rules, implement parent/child cases, merge cases
Create and manage the knowledge base
Search for articles; associate an article with a case; use knowledge base articles to help resolve cases; create, manage, and maintain knowledge base article templates; create, modify, and publish knowledge base articles; format articles; attach knowledge base articles to email messages
Install and configure Microsoft Dynamics CRM Server
Install sample data; install and configure language packs, install the email router, configure server synchronization, configure SharePoint integration, install the SSRS data connector
Manage the Interactive Service Hub
Implement single-stream and multi-stream dashboards, manage queues and cases from streams
Manage Queues, Entitlements, and Service Level Agreements (SLAs) (20% - 25%)
Create and manage queues
Differentiate between queue types, create and maintain queues, add cases and activities to queues, reconfigure queue items, implement case routing
Create and manage entitlements
Define entitlements, create and maintain entitlement templates, create and configure a new entitlement, create entitlements and add entitlement lines, apply entitlements to cases, associate products, associate entitlement channels, associate an SLA, activate and deactivate entitlements, renew an entitlement
Create and manage SLAs
Define standard and enhanced SLAs, implement SLA actions and details, use SLAs on-demand, manage cases with standard and enhanced SLAs
Implement Service Management Analysis and Voice of the Customer Surveys (15% - 20%)
Perform service management analysis
Create Microsoft Power BI dashboards, create service dashboards, design and create system charts, identify goal management components, define goals, implement and configure Advanced Find, create editable grids, identify service report types, design reports, export content to Microsoft Excel
Upgrade Microsoft Dynamics CRM and other components
Identify VOC features and components, install and configure VOC, create survey forms, create surveys by using the survey designer, create and configure surveys, link survey questions, pipe data into surveys, route responses, configure survey distribution options, identify and configure survey result options
Manage the Unified Service Desk (USD) (15% - 20%)
Install and configure the USD application
This topic may include: Install and configure the USD application; define User Interface Integration (UII) actions and calls; create an action call; manage connections by using Connection Manager, Global Manager, and debugger
Implement hosted controls
Create hosted controls, implement toolbars, identify and declare common events, implement window navigation rules, create and configure default and specific rules, implement data and replacement parameters
Configure server-side synchronization
Manage USD sessions, configure user settings and options, create agent scripts, identify debugger capabilities and components, view page data and parameters in the debugger
Manage Dynamics Field Service and the Interacitve Services Hub (15% - 20%)
Install and configure Dynamics 365 Field Service
Plan a Field Service implementation; identify Field Service security roles and administration tasks; view and configure the schedule board; implement the schedule assistant; identify work order relationships; identify accounts, incident types, and service task types; identify agreement options; configure agreement bookings and invoices
Manage the Field Service mobile app and other Field Service features
Identify features and limitations of the mobile app, configure the Field Service mobile app, review customer assets, manage the purchase order process, manage inventory, process returns
I Got My Success Due To Actualkey MB2-718 Bundle Pack Actualkey experts I got passed in the MB2-718 exam without any worries at all, these exam material products gave me the reason to relax.
Budi Saptarmat
Yahoo! Got Successfully Through The MB2-718 Exam Passing Exam is not a easy thanks to Acutalkey.com for providing me actual MB2-718 Microsoft Dynamics 365 for Customer Service training with there included the Offline and Android simulators helps me success
Melinda
MB2-718 Exam Best Preparation I have been preparing for MB2-718 Microsoft Dynamics 365 for Customer Service, I was not sure that I'll be able to pass because of the fact that I am not a good student however;Actualkey.com provided me best and simple exam training pdf's and I passed. I now recommend everyone
Antonio Moreno
Actualkey.com MB2-718 Offline Simulator is Best My choice to select Actualkey.com and go for the preparation MB2-718 Microsoft Dynamics 365 for Customer Service, because I got the short way with the easy way
Liliane Meichner
Actualkey.com MB2-718 Exam PDF"s passed with in a week MB2-718 exam pdf's that's amazing
James Wilson
Microsoft - RELATED EXAMS
Designing a Database Server Infrastructure by Using Microsoft SQL Server 2005
Questions: 92 Questions | September 16, 2024
Optimizing and Maintaining a Database Administration Solution by Using SQL Server 2005
Questions: 215 | September 16, 2024
UPGRADE: MCDBA Skills to MCITP Database Administrator by Using Microsoft SQL Server 2005
Questions: 186 Questions | September 16, 2024
Microsoft .NET Framework 2.0 - Windows-Based Client Development
Questions: 245 Questions | September 16, 2024
Microsoft .NET Framework 2.0 - Distributed Application Development
Questions: 144 | September 16, 2024
Microsoft .NET Framework 2.0-Application Development Foundation
Questions: 456 | September 16, 2024
Designing and Developing Web-Based Applications by Using the Microsoft .NET Framework
Questions: 74 | September 16, 2024
Designing and Developing Windows-Based Applications by Using the Microsoft .NET Framework
Questions: 72 Questions | September 16, 2024
Designing and Developing Enterprise Applications by Using the Microsoft .NET Framework
Questions: 86 | September 16, 2024
UPGRADE: MCAD Skills to MCPD Web Developer by Using the Microsoft .NET Framework
Questions: 584 | September 16, 2024
UPGRADE: MCAD Skills to MCPD Windows Developer by Using the Microsoft .NET Framework
Questions: 559 | September 16, 2024
UPGRADE: MCSD Microsoft .NET Skills to MCPD Enterprise Application Developer: Part 1
Questions: 609 | September 16, 2024
UPGRADE: MCSD Microsoft .NET Skills to MCPD Enterprise Application Developer: Part 2
Questions: 168 | September 16, 2024
TS: Deploying and Maintaining Windows Vista Client and 2007 Microsoft Office System Desktops
Questions: 92 | September 16, 2024
Windows Server 2008 Applications Infrastructure, Configuring
Questions: 494 | September 16, 2024
TS: Upgrading from Windows Server 2003 MCSA to, Windows Server 2008, Technology Specializations
Questions: 576 | September 16, 2024
Designing a Microsoft Office Enterprise Project Management (EPM) Solution
Questions: 50 Questions | September 16, 2024
Customizing Portal Solutions with Microsoft SharePoint Products and Technologies
Questions: 75 | September 16, 2024
Deploying Business Desktops with Microsoft Windows Server 2003 and Microsoft Office 2003
Questions: 53 | September 16, 2024
Implementing and Administering Security in a Microsoft Windows Server 2003 Network
Questions: 288 | September 16, 2024
Designing, Deploying, and Managing a Network Solution for a Small- and Medium-Sized Business
Questions: 204 | September 16, 2024
Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
Questions: 114 | September 16, 2024
TS: Microsoft SQL Server 2008, Business Intelligence Development and Maintenance
Questions: 399 | September 16, 2024
PRO: Designing, Optimizing and Maintaining a Database Administrative Solution Using Microsoft SQL Server 2008
Questions: 189 | September 16, 2024
Developing E-Business Solutions Using Microsoft BizTalk Server 2004
Questions: 40 | September 16, 2024
Developing Microsoft Office Solutions Using XML with Office Professional Edition 2003
Questions: 50 | September 16, 2024
Planning and Building a Messaging and Collaboration Environment Using Microsoft Office System and Microsoft Windows Server 2003
Questions: 61 | September 16, 2024
TS: Microsoft .NET Framework 3.5, ADO.NET Application Development
Questions: 287 | September 16, 2024
TS: Microsoft .NET Framework 3.5, ASP.NET Application Development
Questions: 364 | September 16, 2024
TS: Microsoft Office Project Server 2007, Managing Projects
Questions: 145 | September 16, 2024
TS: Microsoft .NET Framework 3.5, Windows Forms Application Development
Questions: 48 | September 16, 2024
Upgrade: Transition Your MCITP SQL Server 2005 DBA to MCITP SQL Server 2008
Questions: 98 | September 16, 2024
Pro: Designing and Deploying Messaging Solutions with Microsoft Exchange Server 2010
Questions: 379 | July 1, 2024
Pro: Designing and Developing ASP.NET Applications Using the Microsoft .NET Framework 3.5
Questions: 281 | September 16, 2024
TS: Microsoft SQL Server 2008, Implementation and Maintenance
Questions: 328 | September 16, 2024
Microsoft System Center Configuration Manager 2007,Configuring
Questions: 184 | September 16, 2024
PRO: Designing and Developing Microsoft SharePoint 2010 Applications
Questions: 200 | September 16, 2024
Upgrading to Windows 7 MCITP Enterprise Desktop Support Technician
Questions: 50 | September 16, 2024
TS: Windows Applications Development with Microsoft .NET Framework 4
Questions: 278 | September 16, 2024
TS: Windows Communication Foundation Development with Microsoft .NET Framework 4
Questions: 473 | September 16, 2024
TS: Web Applications Development with Microsoft .NET Framework 4
Questions: 405 | September 16, 2024
Pro: Designing and Developing Web Applications Using Microsoft .NET Framework 4
Questions: 288 | September 16, 2024
TS: Developing Business Process and Integration Solutions by Using Microsoft BizTalk Server 2010
Questions: 100 | September 16, 2024
Designing and Providing Microsoft Volume Licensing Solutions to Small and Medium Organizations
Questions: 232 | September 16, 2024
TS: Forefront Protection for Endpoints and Applications, Configuring
Questions: 105 | September 16, 2024
Upgrade: Transition Your MCITP SQL Server 2005 DBD to MCITP SQL Server 2008 DBD
Questions: 154 | July 1, 2024
Pro: Windows Server 2008 R2, Virtualization Administrator
Questions: 176 | September 16, 2024
PRO: Designing Database Solutions and Data Access Using Microsoft SQL Server 2008
Questions: 183 | July 1, 2024
Managing and Maintaining a Microsoft Windows Server 2003 Environment
Questions: 450 | July 1, 2024
Implementing Data Models and Reports with Microsoft SQL Server 2012
Questions: 330 | July 1, 2024
Implementing a Data Warehouse with Microsoft SQL Server 2012
Questions: 322 | September 16, 2024
Transition Your MCTS on SQL Server 2008 to MCSA: SQL Server 2012, Part 2
Questions: 300 | September 16, 2024
Configuring and Deploying a Private Cloud with System Center 2012
Questions: 462 | September 16, 2024
Monitoring and Operating a Private Cloud with System Center 2012
Questions: 457 | September 16, 2024
Administering and Deploying System Center 2012 Configuration Manager
Questions: 208 | September 16, 2024
Microsoft Dynamics AX 2012 Process Manufacturing Production and Logistics
Questions: 149 | July 1, 2024
Advanced Metro style App Development using HTML5 and JavaScript
Questions: 225 | September 16, 2024
Transition Your MCTS on SQL Server 2008 to MCSA: SQL Server 2012, Part 1
Questions: 230 | September 16, 2024
Transition Your MCITP: Database Administrator 2008 or MCITP: Database Developer 2008 to MCSE: Data Platform
Questions: 261 | September 16, 2024
Transition Your MCITP: Business Intelligence Developer 2008 to MCSE: Business Intelligence
Questions: 132 | September 16, 2024
Designing Database Solutions for Microsoft SQL Server 2012
Questions: 231 | September 16, 2024
Designing Business Intelligence Solutions with Microsoft SQL Server 2012 Exam
Questions: 314 | September 16, 2024
Microsoft Programming in HTML5 with JavaScript and CSS3 Exam
Questions: 342 | September 16, 2024
Delivering Continuous Value with Visual Studio 2012 Application Lifecycle Management
Questions: 219 | July 1, 2024
Enterprise Voice & Online Services with Microsoft Lync Server 2013
Questions: 158 | September 16, 2024
Developing Microsoft SharePoint Server 2013 Core Solutions
Questions: 181 | September 16, 2024
Upgrade your MCPD: Web Developer 4 to MCSD: Web Applications
Questions: 229 | September 16, 2024
Essentials of Developing Windows Metro style Apps using C#
Questions: 168 | September 16, 2024
Server Virtualization with Windows Server Hyper-V and System Center
Questions: 149 | September 16, 2024
Essentials of Developing Windows Metro style Apps using HTML5 and JavaScript
Questions: 166 | September 16, 2024
TS: Windows Small Business Server 2011 Standard, Configuring
Questions: 55 | September 16, 2024
TS: MS Internet Security & Acceleration Server 2006, Configuring
Questions: 80 | September 16, 2024
TS: Microsoft System Center Operations Manager 2007, Configuring
Questions: 94 | September 16, 2024
TS: System Center Virtual Machine Manager 2008, Configuring
Questions: 45 | September 16, 2024
PRO: Designing a Business Intelligence Infrastructure Using Microsoft SQL Server 2008
Questions: 115 | September 16, 2024
Upgrade: Transition Your MCITP SQL Server 2005 BI Developer to MCITP SQL Server 2008 BI Developer
Questions: 203 | September 16, 2024
Recertification for MCSD: Application Lifecycle Management
Questions: 292 | September 16, 2024
TS: Microsoft .NET Framework 3.5 Windows Presentation Foundation Application Development
Questions: 101 | September 16, 2024
TS: Microsoft .NET Framework 3.5 - Windows Communication Foundation
Questions: 270 | September 16, 2024
TS: Visual Studio Team Foundation Server 2010, Administration
Questions: 72 | September 16, 2024
Pro: Designing and Developing Windows Applications Using Microsoft .NET Framework 4
Questions: 239 | September 16, 2024
TS: Microsoft Windows SharePoint Services 3.0 Application Development
Questions: 109 | September 16, 2024
Upgrade: Transition your MCPD Enterprise Application Developer Skills to MCPD Enterprise Application Developer 3.5, Part 1
Questions: 153 | September 16, 2024
UPGRADE: Transition your MCPD Enterprise Application Developer Skills to MCPD Enterprise Application Developer 3.5, Part 2
Questions: 123 | September 16, 2024
TS: System Center Data Protection Manager 2007, Configuring
Questions: 74 | September 16, 2024
Designing and Providing Microsoft Volume Licensing Solutions to Large Organizations
Questions: 126 | September 16, 2024
TS: Designing, Assessing, and Optimizing Software Asset Management (SAM)
Questions: 85 | September 16, 2024
MS Office Communication Server 2007-U.C Voice Specialization
Questions: 174 | September 16, 2024
Microsoft Office Communications Server 2007 R2 U.C. Voice Specialization
Questions: 101 | September 16, 2024
Windows Server 2008 Hosted Environments, Configuring and Managing
Questions: 75 | September 16, 2024
Designing and Providing Microsoft Volume Licensing Solutions to Large Organisations
Questions: 104 | September 16, 2024
Pro: Designing and Developing Windows Applications Using the Microsoft .NET Framework 3.5
Questions: 105 | July 1, 2024
Pro: Designing and Developing Enterprise Applications Using the Microsoft .NET Framework 3.5
Questions: 152 | September 16, 2024
Universal Windows Platform – App Data, Services, and Coding Patterns (beta)
Questions: 47 | September 16, 2024
Universal Windows Platform – App Architecture and UX/UI (beta)
Questions: 76 | September 16, 2024
Microsoft Dynamics AX 2012 R3 CU8 Installation and Configuration
Questions: 48 | July 1, 2024
Designing and Deploying Microsoft Exchange Server 2016 Exam
Questions: 166 | September 16, 2024
Introduction to Programming Using Block-Based Languages (Touch Develop)
Questions: 72 | July 1, 2024
Development, Extensions and Deployment for Microsoft Dynamics 365 for Finance and Operations
Questions: 90 | July 1, 2024
Financial Management in Microsoft Dynamics 365 for Finance and Operations
Questions: 73 | July 1, 2024
Designing and Providing Microsoft Licensing Solutions to Large Organizations
Questions: 195 | July 1, 2024
Distribution and Trade in Microsoft Dynamics 365 for Finance and Operations
Questions: 93 | July 1, 2024
Administering Microsoft System Center Configuration Manager and Cloud Services Integration
Questions: 150 | July 1, 2024
Microsoft Configuring and Operating a Hybrid Cloud with Microsoft Azure Stack Exam
Questions: 99 | July 1, 2024
Microsoft Azure Solutions Architect Certification Transition Exam
Questions: 393 | July 1, 2024
Designing and Implementing Microsoft DevOps Solutions Exam
Questions: 510 | September 13, 2024
Outlook 2016: Core Communication, Collaboration and Email Skills
Questions: 35 | July 1, 2024
Microsoft Developing Solutions for Microsoft Azure Exam
Questions: 170 / 6 Case Study | July 1, 2024
Designing and Implementing a Data Science Solution on Azure Exam
Questions: 429 | September 13, 2024
Microsoft 365 Teamwork Administrator Certification Transition Exam
Questions: 120 | July 1, 2024
Microsoft Messaging Administrator Certification Transition Exam
Questions: 155 | July 1, 2024
Microsoft Excel 2016: Core Data Analysis, Manipulation, and Presentation Exam
Questions: 35 | November 8, 2024
Microsoft Word 2016: Core Document Creation, Collaboration and Communication Exam
Questions: 35 | November 8, 2024
Microsoft Dynamics 365 for Finance and Operations, Supply Chain Management Exam
Questions: 394 | November 25, 2024
Microsoft Dynamics 365 for Finance and Operations, Manufacturing Exam
Questions: 207 | November 8, 2024
Building Applications and Solutions with Microsoft 365 Core Services Exam
Questions: 242 | July 1, 2024
Microsoft Dynamics 365: Finance and Operations Apps Solution Architect Exam
Questions: 286 | October 22, 2024
Planning and Administering Microsoft Azure for SAP Workloads Exam
Questions: 652 | July 1, 2024
Microsoft Dynamics 365: Finance and Operations Apps Developer Exam
Questions: 277 | November 13, 2024
Administering Relational Databases on Microsoft Azure (beta) Exam
Questions: 735 | July 1, 2024
Microsoft Dynamics 365 Business Central Functional Consultant (beta) Exam
Questions: 279 | November 8, 2024
Configuring and Operating a Hybrid Cloud with Microsoft Azure Stack Hub Exam
Questions: 176 | July 1, 2024
Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) (beta) Exam
Questions: 159 | October 12, 2024
Microsoft Dynamics 365 Fundamentals Finance and Operations Apps (ERP) Exam
Questions: 134 | November 13, 2024
Configuring and Operating Windows Virtual Desktop on Microsoft Azure Exam
Questions: 190 | November 19, 2024
Designing and Implementing a Microsoft Azure AI Solution (beta) Exam
Questions: 307 | August 28, 2024
Designing and Implementing Microsoft Azure Networking Solutions Exam
Questions: 301 | July 1, 2024
Designing and Implementing Cloud-Native Applications Using Microsoft Azure Cosmos DB (beta) Exam
Questions: 125 | June 11, 2024
Configuring Windows Server Hybrid Advanced Services (beta) Exam
Questions: 157 | October 22, 2024
Administering Windows Server Hybrid Core Infrastructure (beta) Exam
Questions: 334 | September 2, 2024
Microsoft Designing and Implementing Enterprise-Scale Analytics Solutions Using Microsoft Azure and Microsoft Power BI Exam
Questions: 160 | July 1, 2024
Microsoft Dynamics 365 Supply Chain Management Functional Consultant Expert Exam
Questions: 152 | August 20, 2024
Implementing Analytics Solutions Using Microsoft Fabric Exam
Questions: 101 | November 19, 2024
Exams code, certifications, vendor or keywords
Copyright © 2009 - 2024 Actualkey. All rights reserved.
